1.1. Return of goods is possible only at the same address at which the purchase took place.
1.2. Good quality goods ordered on gasanova.shop and that did not fit for any reason (style, size, colour) are subject to return and exchange within 14 days, not counting the day of purchase, provided:
lack of traces of operation and wearing;
preservation of presentation and consumer properties;
Original and undamaged packaging and labels.
Shipping cost for return/exchange of goods paid by the buyer *.
* Exception: manufacturing defect or reassortment (another size, colour or article). In this case, the refund is at our expense.
Products of inadequate quality (after the operation or with damaged labels) ordered on damirli.com cannot be exchanged or returned.
1.3. Return Process:
1.3.1. Fill out the return form (sent by the manager at the client’s request to the messenger or email)
1.3.2. Send the goods and the completed form to the address indicated in it
1.3.3. Get money on a bank card; or in cash if the purchase was made on a pick-up basis.
The refund period is within 7 business days from the receipt of the return by the manager of the online store.
1.4. Product Exchange Process:
1.4.1. Fill out the exchange form (sent by the manager at the request of the Buyer to the messenger or email)
1.4.2. Send the goods and the completed form to the address indicated in it
1.4.3. Contact the manager of the online store for booking goods for exchange.
An exchange request is sent after a complete set and receipt of a return by the manager of the online store.
Return of goods is carried out only (!) through the courier service "Nova Poshta" at:
Kyiv, Velyka Vasylkivska St, 39, Kyiv, Ukraine, 01004 tel.: +38073 000 3900
If the product was purchased using self-pickup, you need to contact the manager of the online store damirli.shop to agree on the terms of the return.
After sending the return, you must inform the TTN number (bill of lading) to the manager of the online store by phone: +38073 000 3900
1.5. Goods that are not subject to exchange and return:
children's toys (soft, rubber, inflatable)
The full list of goods and the text of the Law of Ukraine "On Protection of Consumer Rights" can be found at: https://zakon.rada.gov.ua/laws/show/1023-12
If the goods cannot be exchanged and returned, the goods are sent back at the buyer's expense. In case of failure to fulfil the conditions established by this paragraph, the online store damirli.com has the right to refuse to satisfy the claim about the shortage or shortage of any product.